Problem Statement

Government entities and stakeholders face challenges in verifying Saudi-managed establishments and ensuring the authenticity of official documents. Traditional stamping and verification methods are manual, fragmented, and prone to misuse or forgery, leading to inefficiencies and lack of trust in digital documentation.

Project Goals

• Create a trusted digital reference for Saudi-managed establishments.

• Simplify and digitize the process of issuing official seals and registration certificates.

• Ensure authenticity, security, and traceability of institutional documents.

• Improve user experience for government employees through clear and efficient workflows.

• Support Saudi Arabia’s digital transformation and governance initiatives.

Target Users

• Government Employees: Authorized personnel responsible for issuing and approving digital seals.

• Government Entities: Organizations requiring verified digital documentation.

• Stakeholders & Auditors: Users who need reliable verification of institutional authenticity.

Challenges & Problems

• High regulatory and security requirements.

• Complex approval workflows involving multiple roles.

• Users with varying levels of digital literacy.

• The need to balance usability with formal government standards.

UX Research & Insights

• Users need a clear, step-by-step process for requesting and approving digital seals.

• Transparency in approval status increases trust and reduces support requests.

• Official platforms require a formal, clean, and authoritative UI.

• Error prevention and confirmation steps are critical in sensitive workflows.

Solutions Provided

• A centralized dashboard displaying seal requests, status updates, and approvals.

• A guided request flow with clear instructions and validation at each step.

• Status indicators (Pending, Approved, Rejected) for full transparency.

• Secure authentication and role-based access control.

• Minimal, professional UI aligned with Saudi government design standards.

Quantitative Impact

• Reduced verification and approval time.

• Lower documentation error rates.

• Increased operational efficiency.

• Higher adoption across government entities.

Qualitative Impact

• Increased trust in digital documentation.

• Improved confidence in verification processes.

• Higher user satisfaction among government employees.

• Strong alignment with Saudi Arabia’s digital transformation goals.

Conclusion

Khatm delivers a secure, user-centered digital experience that modernizes how official verification and digital seals are managed in Saudi Arabia. By focusing on clarity, trust, and usability, the platform strengthens institutional transparency and supports the nation’s digital governance vision.